Our 3 Pillars encapsulate functions and capabilities relating to your Customers, your Culture and the Corporate. At the centre of Blue Scala’s framework is the intrinsic relationship between these pillars and the link to efficiency, effectiveness and optimisation.
The Customer pillar identifies opportunities to improve your customers’ engagement with your services. This includes the channels, supporting processes and many other factors that together influence the level of customer satisfaction and loyalty.
The Culture pillar analyses the capabilities of your employees and any extended workforce. Central to this is the broad topic of employee experience which ultimately contributes to their level of engagement with your business. This connection is fundamental to the services provided to your customers. It is also critical in supporting your company vision and growth strategies.
The Corporate pillar accounts for the enablers that empower the Culture. These include management frameworks, processes, systems, and tools that support the workforce and the role company leaders play.
