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Subscriptions

We all know that nothing stands still and this is particularly true in the world of business. Engaging consultants to support organisational change is critically important, but post-engagement business dynamics continue to evolve. To remain ahead organisations need support to continually fine tune their operations.
 
A subscription service from Blue Scala enables clients to have ongoing support and expertise for their business – in essence, a trusted advisor. Blue Scala’s subscription services are designed as an extension of the consulting engagement to support our clients on an on-going basis. We offer packages to meet your unique business requirements.

Client Benefits

  • Extended embedding and optimising of Blue Scala’s prior engagement recommendations further enhancing ROI
  • Augmenting your organisation’s capability with Blue Scala’s expertise in customer and employee experience
  • Ongoing advice and training to your management, and front line employees.
  • Voice of the customer – independent data acquisition allowing your customers to be more transparent thereby providing deeper and meaningful insights.
  • Employee engagement – independent data acquisition allowing your employees to be more open, leading to better insights.
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Subscription Services

Growth

Growth

Striving for memorable customer experiences

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Perform

Perform

Business benefits through employee engagement

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Bespoke

Bespoke

A tailored package to suit your business objectives

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Growth

Our Growth subscription is focused around the Customer Pillar. The focus is on helping our clients to analyse customer experience data and develop targeted strategies to drive continual improvements in satisfaction and retention. This service comprises of workshops designed to guide your team through interpretation, analysis, root cause identification and action planning. Within this service Blue Scala can also interview a subset of your customers prior to the workshops.

Periodic deliverables:

  • Customer experience improvement plan
  • Review impact of previous improvements
  • Customer interviews on specific customer groups
  • Workshop facilitation focused on customer experience 
Trees looking up

Perform

Our Perform subscription is focused around the Culture Pillar. We help clients analyse employee engagement and develop improvement strategies. This is a broad area as there are many facets contributing to employee engagement. Therefore, we can also assist in performance and talent management. We can manage the logistics surrounding periodic distribution of the engagement survey and gather the results.

Periodic deliverables:
  • Employee Engagement Survey
  • Review of employee engagement results
  • Workshop to review employee engagement results and develop action plans
  • Facilitate and/or independent guidance for performance and talent review forums
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Bespoke

Drawing on our experience across the 3 pillars, Blue Scala can tailor a unique subscription service suited to your business. We welcome the opportunity to further explore any unique requirements your organisation has and discuss a solution to meet your needs and business objectives.

Creating bespoke suit

Why Choose Blue Scala?

Hands On Experience

Our knowledge from decades working with multi-nationals

Flexible Approach

Our service is customised to meet your organisation's unique position

Realistic Solutions

Our recommendations are pragmatic

Trusted Advisor

We have a genuine desire to see your business succeed

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